Admission
How do I apply?
See the Admission Steps.
Course Program of Study - CPOS
If I am still enrolled in a course which is not part of my academic program, may I drop the course and receive a refund for the course?
Yes. You may drop the course, and you will receive an adjustment on your student account to reflect the cost of the course. Please allow three (3) to five (5) days for the adjustment to appear on your account.
How do I drop the course that is not part of my program?
How may I avoid in the future enrolling in a course which is not in my program and ensure financial aid will cover a course?
Students are encouraged to meet with an academic advisor or Success Coach prior to registration. When you enroll in future terms, the CPOS process will begin reviewing your enrollment each week during the registration period, and you will receive notice if a course falls outside your program.
May I continue to complete the course that is not a part of my program?
I have to retake a course in my major. Will the course still meet CPOS requirements?
What if I am planning to change my major?
If you are considering changing your major, it is important that you discuss this with your academic advisor. We want to help ensure that your courses keep you eligible for federal and state financial aid. You can connect with an advisor by emailing based on the first letter of your last name (onlineadvisinga@au99168.com for A-M and onlineadvisingz@au99168.com for N-Z) or calling 863.297.1000.
I am receiving Veterans Affairs (VA) benefits. Will this CPOS affect me?
VA benefits fall under their own rule and will not fall under CPOS. Please contact Polk State’s Veterans Services Office by emailing veterans@au99168.com or calling 863.297.1000 extension 5364 or extension 6383. You may also visit the Veterans Services Office on the Winter Haven Campus in WHC 145.
I have to retake a course in my major. Will the course still meet CPOS requirement?
Can I appeal to have a non-qualifying course considered for aid eligibility?
Student Financial Services does not review appeals on an individual basis for non-qualifying courses. Please talk to an academic advisor by emailing based on the first letter of your last name (onlineadvisinga@au99168.com for A-M and onlineadvisingz@au99168.com for N-Z) or calling 863.297.1000. Ask if the course can be added as a qualified course within your degree program.
If all the courses for my major are full, can I substitute a course to ensure I qualify?
Contact an academic advisor by emailing based on the first letter of your last name (onlineadvisinga@au99168.com for A-M and onlineadvisingz@au99168.com for N-Z) or calling 863.297.1000. to see if a different course could be substituted for the unavailable course in your program of study.
How will I know if I am meeting CPOS eligibility requirements?
You can determine if your scheduled classes are CPOS eligible by reviewing your degree audit and meeting with an academic advisor by emailing based on the first letter of your last name (onlineadvisinga@au99168.com for A-M and onlineadvisingz@au99168.com for N-Z) or calling 863.297.1000.
Settling Fall 2024 Account Balances
If I am still waiting for my financial aid to be processed for the fall semester, what should I do to register for the spring semester?
As long as your authorized financial aid will cover the cost of your fall charges, you will be able to register for the spring semester.
I did my FAFSA late and submitted in September; even though I am waiting to hear about my awards for the fall and spring semesters, may I still register for the Spring 2025 Semester?
Please verify with the Financial Aid Office to make sure your FAFSA has been submitted correctly. As long as your authorized financial aid covers your balance for the fall semester, you will be able to register for the spring semester.
I have a bookstore charge still on my account for the Fall 2024 Semester, but I cannot pay that until I get my spring semester financial aid, may I still register for the upcoming term?
No. All fall charges, including bookstore charges, will need to be paid in full prior to spring registration.
I am enrolling for the Spring 2025 Semester. I skipped the fall semester, but I have a balance on my account for the summer term; may I merge that balance into the Spring term until my financial aid is determined for the spring term?
No. All balances from prior terms must be paid in full in order to register for the spring semester.
I was enrolled during the fall semester, but I learned well into the term from the College that the two courses I was taking were not in my program, but my advisor enrolled me. Will I get a refund for those two courses?
Please consult with an advisor if you have registered for courses that are not in your program.
My student account reflects I am being charged as a dual enrolled student in high school, but the Fall 2024 Semester is my first semester. When will this charge be corrected and how will it impact financial aid I received?
Please contact the Registrar’s Office so that your student file can be updated. Once your student file has been updated, you will then be able to file a FAFSA for financial aid.
I have been charged a late fee for paying my tuition for the fall semester; but my financial aid was just posted to my account last week. Will I receive a refund on the late fee since it was not my fault for the late processing of my aid?
Yes. If you have been charged a late fee due to the late awarding of financial aid, please contact the Business Office to have this charge removed.
I called the Business Office at Lakeland Campus regarding my account; I was told my balance would be referred to a collection agency if it was not paid by November 1. If I am still waiting for part of my financial aid to be processed, how will this impact my Spring 2025 Semester registration?
If your financial aid for the fall semester covers the fall balance, you will not have a balance due and will be allowed to register for Spring 2025 Semester.
I got my refund at BankMobile for the fall semester; and a week later a bookstore charge appeared on the portal. Since the College did not take out the bookstore charges out before sending my refund, may I register for the spring term and pay that amount when my spring semester financial aid is posted to my account?
No. All balances from the Fall 2024 Semester will need to be paid in full prior to registering for spring courses. Bookstore charges added after disbursements were issued are the immediate responsibility of the student.
